Frequently Asked Questions

What's the story?

We wanted to make the launderette experience different, taking the stress out of one of life’s little chores. So now you can sit back, relax and let our fast and efficient machines make light work of your laundry, With free WiFi, comfy seating and extended opening times we’lldo whatever we can to make the experience hassle-free.

Do you collect/deliver in my area?

We broadly service the 4 mile area around our shop, an illustration of which you can see here:

What's the parking situation like?

It’s complicated! Monday – Friday no parking up to 09:30, or between 16:30 – 18:30. Saturdays 1 hour between 09:00 and 18:00. Sundays you’re fine!

How do service washes work?

We charge by weight, you can choose to have it folded or not.You may select the type of detergent we use in your wash, and specify any special instructions such as wash temperature or to not tumble dry a specific article. For more information, click here.

Do you have WiFi?

Yes, WiFi is free for customers using our washers or dryers.

I have a special request, can you help?

Absolutely! Whether it be putting some of your shirts on hangers, not using fabric softener or not tumble drying a specific item, we are happy to accommodate any (reasonable) request you may have! Please be sure to mention this when you drop off your laundry. Additional charges may apply.

How about color separation?

If you separate, then it’s £4 for 2 separations for loads up to 8Kg. For loads over 8Kg, we include 2 separations free of charge, and it’s then £4 per extra separation.

If we separate, it’s a flat £4 per separation.

As an example:

An 8Kg load that you have split into darks and lights would be £4 extra
A 12Kg load you brought us that is split into reds, whites and blues would be £4 extra (first 2 separate loads included in price)
Bring us a 20Kg load that you want us to separate and you pay £4 for each separate load.
Alternatively we can use colour catchers in your wash for 50p.

Do you have any ongoing promotions?

We always have promotions available. Your best bet is to contact us directly to learn of our latest offers.

 

What makes you different?

Anyone can wash their clothes at home, so why use us?

We pride ourselves on giving people what they really want from a service wash; convenience! It’s the little things, like pairing smalls, folding clothes so that they can go straight back into the cupboard, and being flexible. Don’t want a jumper tumble dryed? No problem! Want one load washed at 30 degrees and another at 40? Can do! We have a wide range of detergents available and are happy to accommodate you with any special requests. If you’re too busy, just back from holiday or you just want to treat yourself – try us out!

Tell me more about the collection & delivery service!

We have a minimum order value of £20. Otherwise it’s free, and you can book a collection online in just a few minutes.

What if I want a refund?

We don’t offer refunds, but at our discretion we may provide store credit, a reclean of an item or load or a gesture of goodwill payment.