Frequently Asked Questions

What’s the story?

We rebuilt The Clean Bean to make laundry feel less grim, less chaotic, and less time-hungry. Whether you are using the machines yourself or handing over a service wash, the aim is the same: cleaner systems, clearer pricing, and a calmer visit.

Do you collect and deliver in my area?

We broadly cover the current collection area around the shop at BS7 8PB. Collection and delivery are free of charge, subject to the £30.00 minimum order. We check the postcode automatically during booking, and some areas only show the later 11am to 3pm collection route.

What’s the parking situation like?

Gloucester Road parking can be awkward. As a general guide: Monday to Friday there is no parking before 09:30 or between 16:30 and 18:30, Saturdays are usually limited to one hour between 09:00 and 18:00, and Sundays are generally unrestricted. If in doubt, check the local signs when you arrive.

How do service washes work?

Service washes are charged by weight. We wash, dry, and fold unless the service option says otherwise, and you can leave detergent and handling notes if something needs special treatment.

What about colour separation?

For service wash and economy laundry, choose one route when booking: either you have already separated the laundry into wash-ready bags, or you want us to separate lights and darks for you. Customer-separated, wash-ready bags do not add the separation charge. If you ask us to separate lights and darks, or a pre-separated bag is too small to wash on its own, the £4 separation charge may apply.

What if I want a refund?

We do not offer automatic refunds, but if something has gone wrong we want to know about it. Depending on the situation, we may offer a re-clean, store credit, or another reasonable remedy.

Do you have WiFi?

Yes. Wi-Fi is free for customers using the washers or dryers.