Terms & Conditions

Please note that these terms are subject to change without notice and do not affect your statutory rights.

Service Rules

• Minimum Charge: Serviced laundry is charged by incoming weight, with a minimum charge based on the first 6kg even when you give us less than 6kg. This one-off service-wash rule is separate from any subscription kilogram allowance.
• Standard Process: It is your responsibility to ensure garments are suitable for our standard 40° wash and low-heat dry. Any requested variation from our standard process is carried out at your own risk.
• Check Pockets: Please check for pens, coins, or paper. We are not responsible for damage caused by items left in pockets.
• Weight Basis: Service washes priced by weight are charged on the incoming weight, not the outgoing weight.
• Colour Separation: For service wash and economy laundry, customers choose whether the laundry is clearly separated into wash-ready light and dark loads or mixed and needs staff sorting. Separate bags are not required. Customer-separated laundry has no separation charge when each load is large enough to wash safely on its own. A too-small separated load may incur 1 fixed £4 charge per booking; The Clean Bean will contact the customer first. Staff sorting mixed laundry is 1 fixed £4 charge per booking. For an eligible subscription booking using plan allowance, included Colour Separation also covers this work; separately invoiced or non-entitled bookings use the normal £4 charge.
• Unclaimed Items: Items not collected after 30 days will be disposed of.
• Inspection Before Leaving: Please check cleaned items before leaving the shop. We may refuse complaints raised significantly later where the issue could have been checked at collection.

Collection & Delivery

• Minimum Order: Pay-as-you-go collection orders have a £30.00 minimum, even when the selected laundry totals less than £30.00. Collection and delivery have no separate delivery fee. Included subscription collections use the customer’s plan allowance and benefits; separately invoiced orders follow the one-off pricing rules.
• No-Show Fee: A £10.00 fee applies if we cannot collect/deliver as scheduled without 2 hours’ notice.
• Bagging Surcharge: An additional £20.00 surcharge may apply if our driver is required to bag items for you.
• Service Area: Collection and delivery availability is offered at our discretion and may be refused outside the usual service conditions.

Optional Address Suggestions

Where available, the collection form includes Google Maps address suggestions and content. Their use is also subject to the current Google Maps Additional Terms of Service and Google Privacy Policy.

Suggestions help with building and street entry; they are not a complete address directory and may omit individual flats or units. You can enter and edit your own address without selecting a suggestion. Please check your building, flat or unit details and postcode before booking. A suggestion does not establish collection availability.

Subscriptions (Clean Bean Subscriptions)

• Billing Cycle: Subscriptions are billed monthly.
• No Rollover: Unused kilograms expire at the end of each monthly billing period and do not roll over. Each paid renewal starts a new period with the plan’s full allowance; unused kilograms from the previous period are not added.
• Subscription Bag Allowance: For subscription use, whether by collection or locker drop-off, each bag or load presented for a subscription visit is treated as one subscription bag with a minimum allowance value of 12kg. A bag weighing less than 12kg still counts as a full 12kg subscription bag against the customer’s plan usage or monthly allowance.
• Cancellation: Please give at least 1 week’s notice before your next monthly renewal if you want the subscription to end cleanly.
• Changes: Plan changes for future billing periods may be applied from the next renewal date rather than mid-cycle.
• Refunds: If a subscription is cancelled part-way through a billing period, any refund or adjustment is assessed against usage, standard non-subscription rates, and any applicable fees or discounts rather than unused headline allowance alone. A pro-rata refund is not guaranteed.
• Express Terms: Where a subscription includes express handling, that does not include Saturday or Sunday delivery and does not include Sunday locker drop.
• Household Saver: Household Saver gives 25% off eligible launderable household items only. Item eligibility remains subject to inspection and acceptance.
• Savings Basis: Household Saver savings are applied against our prevailing standard pricing for the eligible service at the time of booking or processing.
• Guides & References: Published allowances, overage guides, effective-rate examples, and turnaround references are provided for comparison and planning only. They do not guarantee suitability, acceptance, turnaround, or final pricing for every item mix or route.

Self-Service

Self-service machines are used at your own risk. Please check machines for foreign objects before use.

• Prompt Collection: Please collect self-service items promptly once cycles have finished. Items left for extended periods may be removed from machines or, in some circumstances, disposed of.
• Machine Checks: While we make every effort to keep machines fit for use, customers are advised to check a machine before starting a cycle.

Claims, Liability & Accounts

• Missing Item Claims: Laundry items are not individually tagged as standard, so we cannot accept open-ended claims for missing items without supporting evidence.
• Damage & Loss: Where a claim is accepted, any compensation is limited and assessed reasonably against the circumstances, the available evidence, the age of the item, and the service used.
• Accounts & Credit: Any account or credit facility is offered at our discretion and may be altered or withdrawn if payment is not made promptly and in full.
• Right To Refuse Service: We reserve the right to refuse service, collection, delivery, or entry where appropriate.